Frequently Asked Questions

What can you offer assistance with ?

Sydney Computer Repair & Service can help you with:

 

  • Computer Repair
  • Virus Removal
  • Data Recovery
  • Performance tune-ups
  • Major system updates
  • Operating System repair
  • Hard drive issues
  • Internet issues
  • Plus More. 

What is your availability ? 

We are available to assist you 24 hours a day, 7 days a week. When you call or book online, you will get instant assistance for your tech issue no matter where you are in Sydney.

What if you can't solve my problem ? 

Sometimes your original tech issue may be too complex to be resolve in an hour or even remotely at all. We will always try every avenue possible to fix the issue and will advise you of what to do next. Rest assured that if we still can't fix your issue - you won't pay.

What software issues can you assist with ? 

We'll assist you with any software (or hardware) issue you have including:

 

Microsoft Windows (XP, Win7, Win10+)

Microsoft Office (Word, Excel, Access Office 365)

Adobe Product Suite (Photoshop, Illustrator, etc)

Google Products (Gmail, Chrome, etc)

Android and IOS devices (incl. iPhone)

and More

How much does it cost ? 

Sydney Computer Repair & Service offers support from $99.95 - depending on how complex your issue is.

SOFTWARE
  • Operating Systems
    • Windows 7 to 10, Windows XP and Windows Vista
    • Apple Mac OSX v10.7 and above: OSXv10.6 and below
    • Apple iOS, Android and Blackberry Operating Systems
  • Email
    • Microsoft Outlook, Outlook Express, Thunderbird, EMclient, Apple Mail, Android E-Mail, iOS Mail, Entourage, Incredimail and Mac Mail
    • Gmail, ICloud, Hotmail, Windows Live Mail
  • Documenting Software
    • Microsoft Office Suite (2007 and above), Adobe, LibreOffice and OpenOffice
  • Internet browsers
    • Internet Explorer/Microsoft Edge, Safari, Google Chrome and Mozilla Firefox
  • Social media sites
    • Facebook, Twitter, Instagram, YouTube, Snapchat and more.
  • Social Clients
    • Steam, Skype, Battle.net, Messenger, WeChat, WhatsApp, Viber, and more.
  • Virus Protection
    • Norton, McAfee, Trend Micro and more
  • Malware Protection
    • Malwarebytes, Hitman Pro, Microsoft Windows Defender, Microsoft Security Essentials, Spybot Search & Destroy, Comodo Firewall & more
  • Backup Software
    • Windows Backup, Apple Airport/Time Machine, WD Smartware and more
  • Music Players and applications –
    • Spotify, iTunes, Apple Music, VLC, Windows Media Player, and more.
  • Printer Software
    • Printing and Scanning Software (Excluding Fax)
  • Security Software
    • CCTV, Remote Access, Camera Connections, and more.
  • Drivers
    • Wi-Fi Drivers, Graphics Drivers, New USB Devices, and more
DEVICES
  • PC’s and Laptops
    • Windows, Mac and Chromebook
  • Smart Phones
    • Android, Apple, Blackberry and Windows
  • Tablets
    • Android, Apple, Kindle and Windows
  • Gaming Consoles
    • PlayStation, XBOX, Nintendo and Handhelds (PS4, DS)
  • Entertainment
    • Blu-Ray Players, Smart TV’s and AV Equipment
  • Peripherals
    • Printers (various brands including HP, Epson, Brother, Dell, Xerox, Samsung, Lexmark, Scanners (various brands including Brother, Epson, Canon, HP, Kodak, Xerox), External USB Devices (various brands including Kingston, SanDisk), CCTV/DVR/IP Cameras, and more.
    • Monitors (various brands including Apple, Dell, HP, Lenovo, Acer, Alienware, Asus, LG, Samsung) ; Keyboards including Cougar, Corsair, Asus, Razer, Roccat, Logitech, Steel Series, Various; Mouse including Cougar, Corsair, Asus, Razer, Roccat, Logitech, Steel Series, Various
    • Headsets including Razer, Steel Series, Turtle Beach, Corsair, Audio Technica, Various; Desk Microphones including YeaLink, Jabra, Logitech, Rode, Various; and Web Cameras including Logitech, Built in (Laptop), Various
  • Data Backup
    • External Hard Drives (various brands including WD, Seagate, Toshiba), NAS, Time Machine, Network Storage, and more.
    • Cloud Storage solutions including Dropbox, iCloud, Google Drive, Mega, One Drive, Box and more
  • Networking Equipment
    • Modems, Routers, Airport, Switches, Wi-Fi Extenders, Power over Ethernet/Ethernet over Power, and more.
  • Smart Devices
    • Major Smart Home brands including Samsung, Logitech, Sengled, Phillips, Holman, Lockwood
    • Devices including Smart light bulbs, Google Home, Smart home cameras, speakers, sensors, doorbells, keyless door locks etc.